FAQ — Nicki Morton Counseling

Question 1

What happens in a first session?

Accepted Answer

The first session is a chance for us to get to know each other. I'll ask about what's bringing you in, a bit of your history, and what you're hoping to get from therapy. We'll explore what brought you here and decide the most appropriate ways to help you progress. You don't need to have it all figured out — just showing up is enough.

Question 2

Do you accept insurance?

Accepted Answer

Yes — I accept Aetna, BlueCross and BlueShield, and UnitedHealthcare (UHC/UBH). I also offer out-of-pocket payment and a sliding scale fee for clients with financial need. Individual and couples sessions are $100 per session. If you're unsure whether your insurance is accepted, please reach out and we can figure it out together before your first session.

Question 3

Do you offer telehealth sessions?

Accepted Answer

Yes — I offer both in-person and telehealth sessions. Telehealth sessions are conducted via a secure, HIPAA-compliant video platform and work just as well as in-person for most people. Some clients prefer the convenience of meeting from home; others find the dedicated space of an in-person session more grounding. We can talk about what might work best for you.

Question 4

How long will I be in therapy?

Accepted Answer

There's no one-size-fits-all answer. Some people come in with a specific issue and feel ready to wrap up after a few months. Others find ongoing therapy valuable for deeper personal growth or managing chronic challenges. My goal is to help you build the skills and insight to thrive on your own — we'll check in regularly and adjust the pace together.

Question 5

How do I know if therapy is right for me?

Accepted Answer

If you're reading this, there's a good chance something in your life feels hard enough that you're considering getting support — and that's reason enough. You don't need to be in crisis to benefit from therapy. Many people come in feeling stuck, overwhelmed, or disconnected. A free 15-minute consultation is a low-pressure way to explore whether it feels like a good fit.

Question 6

Is what I share in therapy confidential?

Accepted Answer

Yes — everything you share in therapy is confidential. I am legally and ethically bound to protect your privacy. There are a few narrow exceptions required by law: if I believe you are at imminent risk of harming yourself or someone else, if there is suspected abuse or neglect of a child or vulnerable adult, or if I receive a court order. I'll go over these limits in detail during our first session so there are no surprises.

Question 7

What is your cancellation policy?

Accepted Answer

I ask for at least 24 hours' notice if you need to cancel or reschedule a session. Cancellations with less than 24 hours' notice — or no-shows — are charged the full session fee, as that time has been reserved specifically for you. I understand that life happens, and I'll always do my best to work with you if something unexpected comes up.

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